Location: Singapore
Start date: Immediate
Contract/Permanent: Permanent/Full time
Salary range: TBD


Position Summary:

An extremely customer focused role as you will be dealing with all our customers from dealers to distributors, and end users.  You will be the point of contact for stock availability, pricing, overdue orders, shipping information and general customer queries.  As well as working well within a team and being flexible to help in other roles when required.



Martin Audio is one of the brands within the Focusrite family. Focusrite plc is a listed audio products Group that develops software / hardware products for the music generation market. There are five established lines: Martin Audio, Focusrite Pro, ADAM Audio, Novation, and Ampify.

Martin Audio enjoys an international reputation for supplying award winning, world class professional loudspeaker systems. It is renowned for integrity in design, technical excellence, and longevity of product. Our mission is to create an exceptional sonic experience.

Generation AV is the sales representative for Martin Audio in Asia Pacific, looking after sales and application support for the region.  With its headquarters in Singapore, the Generation team is spread across the region to support our partners.


Essential Functions and Major Responsibilities:

  • Sales admin for Asia Pacific – Order entry, stock allocation, raising picks, commercial invoices, arranging shipments – Int. courier/forwarder from China/UK
  • Pricing and stock availability enquiries
  • General customer queries (Shipping/invoicing errors etc)
  • Liaising with both China and UK warehouses
  • Support the sales team/account managers
  • Supporting the Singapore Experience Centre
  • Managing demo stock
  • Filtering incoming phone calls to the rest of the company
  • Door entry and reception


Specific Job Duties:

  • Proficient in Microsoft Office (Outlook, Word, Excel, Explorer)
  • Excellent telephone manner and interpersonal verbal communication.
  • Experience of using ERP systems preferable i.e. Access, SAP, Oracle etc
  • Must have a professional approach and excellent communication skills.
  • Strong work ethic and good attention to detail, must be a confident communicator and have good memory retention.
  • Pressurized and demanding role especially at the end of each month, multitasking essential and able to remain calm under pressure.



  • Previous experience within a similar working environment preferable but not essential. University or college graduate with a high pass in English & Maths required
  • Spoken and written English essential
  • Spoken mandarin and written Chinese desired